Privacy Policy

Last modified: 09/26/2022

1. Introduction

This policy describes the types of information Chessly LLC ("Company" or "We") may collect from you or that you may provide when you visit the website https://chessly.com ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

As the "data controller" under the European General Data Protection Regulation 2016 ("GDPR"), we have specific responsibilities when handling the Personal Information you provide.

We collect data:

Directly from our Website.
Through electronic communications between you and our Website.
From our official pages on platforms like Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, TikTok, and Twitch. When you engage with these pages, we might collect the personal data you share, and these platforms may provide us with aggregated insights related to our page activities.

However, our policy doesn't cover:

Data we gather offline, through other methods, or from other websites operated by us or third parties.
Information collected by third parties, even if accessed through our Website.

In other words: We collect and manage information from our website users and interactions on our official social media pages. Under GDPR, we have specific responsibilities to uphold. This policy doesn't cover offline data or third-party websites. If you're uncomfortable with how we handle data, it's best to avoid our Website. As we may occasionally adjust this policy, it's a good idea to check back for updates. Using our Website after any changes indicates your agreement with those updates.

2. Information We Collect About You

We collect a range of information from our users, including:

Personal Information: This includes identifiable details like your name and email address.
Course/Lesson Completion: To enhance your experience, we track the courses and lessons you've finished on our Website.
Anonymized Data: This is general information that doesn't directly identify you. It provides an overview of how users generally use our Website and includes broad demographic details.
Technical Data: Information related to how you access our Website. This encompasses data about your internet connection, the device you use, and patterns derived from your Website interactions.

In other words: We collect various information ranging from personal details such as your name to data about your course completions, general user behaviors, and technical insights about your Website access.

3. How We Collect Information About You

Here's a breakdown of the different methods we use to gather your data:

Directly From You: This is the information you willingly share with us:
- When you register on our site or engage with our services.
- When you complete forms, participate in surveys, or provide feedback.
- When you reach out with questions, concerns, or requests.
Automatic Collection: As you explore our site, various technologies pick up and record data automatically:
- Specifics of your visits, such as the content you access or the pages you frequent.
- As you navigate through our courses and lessons, we log your progress. This enables us to tailor your learning experience more closely to your needs.
Cookies play a significant role here. While some are fundamental to the site's functionality, others, like tracking cookies, help us gain insights into user behavior. You can always adjust your cookie preferences via our Website's banner or via our Cookies Policy page. For a more in-depth understanding, be sure to explore our Cookies Policy.
Pixels or web beacons are embedded in the marketing emails we dispatch. These monitor interactions like email opens or link clicks, aiding us in evaluating the success of our outreach campaigns. Adjusting your email preferences is a breeze – just head to the Settings page on your account.
Third-Party Sources: We sometimes cooperate with third-party entities that might furnish data related to you:
- Every so often, we obtain information from allies or service providers, always ensuring it aligns with legal frameworks and consensual protocols.
- Some third parties, perhaps advertisers or analytic services, might deploy their proprietary tracking mechanisms when you visit our site. It's paramount to know that you have the power to opt out, bolstering your digital privacy.

In other words: Think of our data collection like a three-tiered fountain. At the top, there's what you openly share with us. A level down, our systems automatically log your digital footprints as you traverse our platform. At the base, some partners occasionally contribute data or employ their tracking tools. But fear not, at every tier, you retain control, especially when it's about cookies and tracking. And if you're ever in doubt, our Cookies Policy is always there to shed light.

4. How We Use Your Information

We gather information to enhance your experience with our Website and services. Here's how we utilize the details you provide or that we collect:

Website Presentation: We ensure our Website and its content are displayed effectively for you.
Service Delivery: If you request specific information, products, or services, we use your data to fulfill that request.
Improving Our Offerings: We use insights gained from your data to refine and enhance our products and services, ensuring they meet your needs and expectations.
Communication: We may reach out regarding your account or subscription, including reminders about expiration and renewal.
Contractual Obligations: If there's an agreement between us, we use your information to honor our commitments and handle aspects like billing and collection.
Updates: We keep you informed about changes to our Website or any new offerings.
Specific Purposes: Sometimes we'll explain a unique use for your information at the time you provide it.
Promotional Outreach: We might inform you about our own products or services that align with your interests. This is part of our effort to grow our business. If you prefer not to receive such communications, you can easily opt-out or unsubscribe. More details on this are available in the section: Choices About How We Use and Disclose Your Information.

In other words: We use the info you give us or that we collect about you in various ways – from making sure our site looks good on your device, to telling you about new products or updates, and even to refine and improve what we offer. Sometimes we'll let you know how we plan to use specific bits of data right when you share them. And, while we might tell you about our own products or services we think you'll like, you always have the choice to say "no thanks" to such updates.

5. Use of Cookies

Cookies are bits of data that get stored on your device when you browse the internet. They're instrumental in ensuring a seamless online experience.

On our Website, you'll come across two main types of cookies:

Essential Cookies: These are the backbone of our Website's operations. They cater to things like smooth site navigation, security, and remembering your preferences.
Analytical Cookies: Beyond the basics, we also have cookies that focus on understanding how you interact with our Website. By doing this, they offer us insights into user habits and preferences, which in turn helps us refine and enhance your browsing experience.

In other words: Imagine cookies as friendly elves ensuring you have a smooth sail on our Website. While some elves take care of the basics, others keep an eye on what you like or don't. This helps us serve you better. If you're curious about these elves, our Cookies Policy is the storybook you need.

6. Your Rights with Your Data

You're in control of your data, and here are your rights:

Right to Access: You can request a complete report of the personal data we have on you.
Right to Rectification: If you spot an error in your data, you can ask us to make it right.
Right to Erasure: Under certain conditions, you can ask us to delete your personal data.
Right to Opt-Out: While we don't sell personal data, you always have the option to opt out of certain data processing, especially for marketing purposes.

In other words: You have clear rights regarding your data. Whether you want to see it, correct it, delete it, or opt out of certain uses, you're in charge.

7. Children Under the Age of 16

Our Website isn't meant for anyone younger than 16. If you're below this age, you shouldn't use the Website or provide any details about yourself to us. If we find out that we've inadvertently obtained information from a child below 16, we'll delete it immediately.

For those aged between 16 and 18, you can use the Website, but it's assumed that you have parental or guardian consent. So, any activity or purchase on the Website by someone in this age bracket is presumed to be made with the approval of a parent or guardian.

If you believe we might have unintentionally collected data from a person under 16, please let us know at support@chessly.freshdesk.com.

In other words: Kids below 16 shouldn't use our site. If you're between 16 and 18, we assume you have your parent's or guardian's approval for any activity on our Website. If you're concerned about a young person's data, get in touch with our support.

8. Disclosure of Your Information

When it comes to your data, we exercise caution about sharing it. Here's a brief overview of how we might disclose your information:

We might share data that's been aggregated. This means we combine data from many users in a way that it doesn't single anyone out.
Personal Information you give us could be shared with:
- Our internal teams or associated businesses.
- Third parties we work with, like contractors or service providers, to keep our operations running smoothly. They're contractually bound to ensure your data's confidentiality.
Potential business partners in scenarios like mergers or if our assets are bought. This might mean that user data, like yours, becomes part of the transferred assets. This is known as an "Onward Transfer".
In special situations, your Personal Information might be disclosed if:
- We're ordered by a court or have a legal obligation.
- We need to enforce our terms of use, which you can find here, or any other agreements.
- We believe that to safeguard Chessly LLC, our users, or other parties, we need to share some data. This might involve swapping data with other firms for things like credit checks or fraud detection.

In other words: Think of your data like a closely-guarded secret. We only share it when we really need to, like when we're working with trusted partners, if there's a legal reason, or if big changes happen in our company. But selling it? That's not our style. Rest assured, we respect and prioritize your privacy.

9. Accessing and Correcting Your Information

Your data belongs to you, and we want you to have control over it. Here's how:

On Your Own: By logging into our Website and navigating to your account profile, you can review and modify the Personal Information you've given us.
With Our Help: If you'd prefer, you can reach out to us via email at support@chessly.freshdesk.com. You can ask us to let you see, correct, or even delete the Personal Information you've provided. Just remember a couple of things:
- If you want us to delete your data, we might have to remove your user account entirely.
- Sometimes, we might not be able to change data, especially if doing so would break a law or make the info wrong.
A Quick Heads Up: If you ever decide to delete content you've added to our site, like comments or posts (we call these "User Contributions"), they might not vanish instantly. They could still be visible in some cached internet locations, or other users might have saved them.

In other words: Think of your data like a digital wardrobe. You can pop in anytime to check what's there or make changes. And if you ever need help sorting through it, we're here to help. Just remember, once you put something out there, it's hard to get it entirely out of sight. But we'll do our best to help you manage it.

10. Data Security

We take the protection of your data seriously. Here's our approach:

Strong Safeguards: We've set up meaningful measures to protect your Personal Information. This includes things like keeping it safe from accidental loss and any unauthorized peeking, changes, or sharing. Our servers are fortified behind robust firewalls, and we use SSL technology to add an extra layer of security.
No Financial Info: It's worth noting that we don't handle, keep, or even see your financial data.
Your Role: Security is a team effort. If we've given you (or you've set) a password to access certain parts of our site, it's crucial to keep it under wraps. Please don't share it. And when you're sharing any details in the public sections of our site, always be thoughtful. Remember, once it's out there, anyone can see it.
Internet's Nature: While we wish we could promise a 100% secure internet, it has its vulnerabilities. We promise to do our absolute best in guarding your data. But when you send any information over the internet, there's always a bit of risk. If someone ever manages to sidestep our security features, just know that it wasn't for a lack of trying on our part.

In other words: Imagine your data as a treasure, and our site is the fortress protecting it. We've got tall walls, moats, and guards on the lookout. But like any treasure map, you shouldn't share the secrets to getting inside (like passwords). And remember, every time you send a message in a bottle across the vast sea of the internet, there's a tiny chance a pirate might intercept it. We're here to fight them off, but it's always good to be cautious.

11. International Data Transfers

We are based in the United States and keep our servers within North America. Therefore, the information we collect directly from you is primarily stored on these servers. When you share your Personal Information with us or a third party through our Website or services, it means you're willingly transferring your data to the US. It's essential to note that the United States might have different privacy standards than other regions. Despite this, we're committed to upholding the privacy standards described in this Privacy Policy, no matter where your data is stored.

For data protection assurance, we've implemented agreements ensuring that Personal Information is handled with the necessary safeguards aligned with data protection laws. These safeguards may encompass standard data protection protocols set forth and approved by authoritative bodies, like the European Commission. Specifically, when exporting data outside the EU, we adhere to the European Commission's standard contractual clauses.

For more insights on these standard contractual clauses, feel free to explore here. Additionally, for any questions, comments, or clarifications related to this policy, please connect with us at support@chessly.freshdesk.com.

In other words: We're based in the US and store your data here. While the US might handle privacy differently than other places, we promise to protect your data as outlined in this Privacy Policy. We've got proper measures in place to ensure your data is safe, even when transferred internationally. For any concerns or to learn more about these measures, please get in touch or check the provided link.

12. Retention Periods or Criteria

We retain your Personal Information as long as necessary for the intended purpose, unless the law requires or allows for a longer storage period. This is especially true for reasons related to tax, accounting, or other legal stipulations.

To decide the appropriate duration for keeping Personal Information, we weigh factors such as the amount, nature, and sensitivity of the data. We also consider the potential risks from unauthorized access or disclosure, the processing objectives, and if we can achieve these objectives by other methods, as well as relevant legal conditions. It's important to note that as long as your account is active and hasn't been closed, your Personal Information remains with us. Even if you haven't recently accessed our Website, your details stay intact within your account to ensure continuous access. If you wish to remove your account, you can do so anytime via the account settings.

Should you want us to cease using or storing your Personal Information, or if you wish to request its removal, please reach out to us at support@chessly.freshdesk.com.

In other words: We keep your data as long as we need it for its intended purpose, unless the law says otherwise. The duration depends on various factors, from the type of data to potential risks. If your account is still active, we hold onto your data to ensure you have access to our Website. If you want to delete your account or have concerns about your data, just let us know by emailing us.

13. Automatic Account Deletion

To maintain the efficiency of our Website and ensure optimal data management, we have implemented an 'Automatic Account Deletion' process. This process is guided by the following principles:

Inactivity Definition: An account is considered 'inactive' if there has been no login or any form of activity on the site for a continuous period of at least 6 months.
Exemptions: Accounts that have made any kind of purchase on our Website are exempt from this process. We value the trust you've placed in us with your purchase, and in recognition of that, we keep such accounts active regardless of activity levels.
Deletion Process: Once an account is deemed inactive based on the criteria mentioned above, it is queued for deletion. The deletion process is thorough – we ensure that every piece of data related to that account, including personal information, usage history, and any associated content, is permanently removed from our systems. We do not retain any remnants or backups of deleted accounts.
Notification: Before the account is deleted, we will attempt to notify the account holder through their registered email, providing them with an opportunity to log in and keep their account active.

In other words: If you don't log in or use our Website for 6 continuous months, we might delete your account, unless you've made a purchase. Once an account is deleted, all associated data is gone for good. We'll try to give you a heads-up before we delete anything, so you have a chance to keep your account if you wish.

14. Changes to Our Privacy Policy

Whenever we modify our privacy policy, we'll update it on this page. If there are significant changes concerning how we handle your Personal Information, we'll inform you via email using the address linked to your account. The date of the most recent revision of this privacy policy can be found at the top of this page. It's your responsibility to provide us with a current, active, and accessible email address, and to occasionally check our Website and this privacy policy for updates.

In other words: When we make updates to our privacy policy, we'll let you know right here and, for big changes, directly in your inbox. Always make sure the email address linked to your account is current and do visit this policy now and then to stay informed.

Contact Information

If you have any questions or comments regarding this Privacy Policy and our data protection practices, please reach out to us at: support@chessly.freshdesk.com.